- If a return of
any kind is necessary, a Return Authorization Number is required.
Returns without a Return Authorization Number may be subject to
unnecessary delays in processing or be rejected.
- The authorization number will always
start with the "original "LAS" sales order
number". We will then add an internal control number.
- If returns are from multiple
shipments, the oldest "original "LAS" sales order
number" will be used and will reference all other sales order
numbers.
- A pre-paid R/A (return authorization)
label will be provided for all remanufactured toner cartridges being
returned under warranty ONLY.
- Do
not use the "Core Return Label"!
-
It is not a return authorization & does not have an R/A number.
-
Any item received with a core return label is handled as a core return only!
- Customer receipt
or packing list.
- A copy or copies need to be included
if an exchange is requested.
- The original receipt or receipts
need to be included if a refund or merchandise credit are
requested.
- A sample of the defect
or reason for the return.
- If under warranty: a sample of the defect from the users fax, printer or copier must be included.
- If not under warranty: products must be received in original condition and in factory sealed packaging, reasonable exceptions may apply if previously disclosed.
- Processing Fee
for returns not under warranty
- For returns other than under
warranty, an additional 7% processing fee will be imposed, based
on the original invoice totals, to cover our costs.
- Cash and check customers may be
exempt from this fee.
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